Privacy Policy
How we collect, use, and protect the information you share with us.
The short version.
The Alexander is a restaurant and event venue at 282 Alexander Street in Rochester, New York. We collect only the information we need to take a reservation, respond to an event inquiry, or improve the website — nothing more. We do not sell your information. This page explains what we collect, why, and how to ask us to delete it.
What we collect.
Information you give us directly. When you submit an event inquiry on this site, we collect your name, email address, phone number, preferred date, guest count, event type, choice of room, choice of cuisine, and any details you write into the message field. When you email us at general@alexandersocial.com, we receive whatever you choose to share in that message.
Reservations. Dining reservations are handled by Resy, a third-party platform. Reservation data is collected and stored by Resy under their privacy policy, not ours. We do not see your credit card information — that stays with Resy.
Anonymous website analytics. Like most websites, we may use a privacy-conscious analytics service to count visits and understand which pages are read. This data is aggregated and does not identify you personally — no profiles are built, no advertising IDs are stored.
Information we do not collect. We do not run third-party advertising on this site. We do not use marketing trackers or social media pixels for retargeting. We do not require account creation to read any part of the site.
How we use it.
We use the information from your event inquiry only to respond to that inquiry — to confirm availability, schedule a tour, send a proposal, or coordinate the event. If you do not book, your inquiry stays in our records as part of our internal sales history but is not used to market to you.
We use anonymous analytics only to understand how the site is performing — which pages are popular, where the experience breaks down, what we should improve. Analytics are never used to identify individual visitors.
We will never sell, rent, or trade your contact information.
How long we keep it.
Event inquiry records are kept for up to seven years after the event date (or after the last contact, if the event did not happen) for tax, accounting, and operational reasons. Analytics data is retained in aggregated form according to our analytics provider's defaults, typically no longer than 26 months at the individual-event level.
You can ask us to delete your event inquiry record at any time — see below.
Third-party services we rely on.
Resy handles all dining reservations. When you book a table, you are giving information to Resy under Resy's privacy policy.
Email infrastructure. Inquiry notifications are delivered to our team by standard email providers. Email contents pass through their systems in transit.
Web hosting. The site is hosted on standard cloud infrastructure that maintains its own access logs as part of normal operation.
Instagram feed. Our homepage displays recent posts from our Instagram account through a widget from Elfsight. When that widget loads, your browser connects to Elfsight (and to Instagram to fetch the images), which means those services may receive your IP address and basic device information. See Elfsight's privacy policy for details.
Event inquiries. Our “Plan Your Event” and proposal buttons take you to an event-request form hosted by Tripleseat. Anything you enter on that form is collected by Tripleseat on behalf of the Swan Family of Restaurants, under Tripleseat's privacy policy.
Fonts and scripts. The site loads its typefaces from Google Fonts and a small animation library (GSAP) from Cloudflare's public CDN. When your browser fetches those files, Google and Cloudflare may receive your IP address as part of the request. We do not use them to track you across other sites.
Apart from the Instagram feed described above, we do not embed comment systems, chat tools, or advertising widgets that load external trackers.
Your rights.
You can ask us, at any time, to:
- Tell you what information we have on file for you
- Correct anything that's wrong
- Delete your event inquiry record
- Stop contacting you about a previous inquiry
Send the request to general@alexandersocial.com with the subject line Privacy Request. We will respond within 30 days.
If you are a California resident, the CCPA provides additional rights, including the right to know what categories of personal information we have collected and the right to non-discrimination for exercising those rights. The same email address handles those requests.
Changes to this policy.
If this policy changes in a substantive way, we will update the “Last Updated” date at the top of the page. For significant changes that affect existing inquiry records, we will reach out to the email address on file.
Questions about this policy, or about a specific record we have on file? The fastest way to reach us is email. We answer.
general@alexandersocial.com